IT Support Manager

IT Support Manager (m/f/d) - - Amsterdam , Netherlands - IT - Sircle Collection Amsterdam
Job description
At Sircle Collection, we believe great service starts with great people. As our IT Support Manager , you'll be the heart of our IT operations - leading a small, dedicated team of five while also staying close to the action yourself. You know how to build a team that feels empowered, connected and service-oriented, and you're not afraid to roll up your sleeves to solve a ticket or improve a process. This role is based at our HQ in Amsterdam with hybrid working options and occasional travel to our hotels, offices and restaurants at various locations in Europe.
You'll take ownership of our ticket flow, help implement a new system where needed, and set clear, achievable KPIs that keep our support team running smoothly. You're critical when it comes to contracts and vendor relationships, but always collaborative and approachable in your leadership. Above all, you're a people person - someone who leads by example, inspires trust, and builds a culture of reliability and care across every interaction.
This is what you're going to do as IT Support Manager -
Lead, mentor and develop a team of 5 IT Support professionals. -
Manage daily IT operations and ensure smooth ticket flow across all locations. -
Implement and optimise a new ticketing system to improve efficiency and user satisfaction. -
Set clear KPIs for the team, track progress and ensure service excellence. -
Review and manage IT vendor contracts and service agreements. -
Support and maintain IT systems across the company, ensuring reliability and security. -
Collaborate closely with other departments to continuously improve IT support processes. -
Provide periodic out-of-hours and weekend support. Job requirements
This is why you're the best candidate
You're a natural and hands-on coach who knows how to bring out the best in others. You understand that IT support i...