Senior Product Manager

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Product · Eindhoven HQ · Hybrid Senior Product Manager Shape post-purchase tools and smarter shipping for 30k+ merchants from Eindhoven. Join Sendcloud as our new Senior Product Manager on our mission to solve shipping globally!
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Eindhoven HQ (3+ days in office) | 40hrs per week This is what you tell people at parties
We didn't become Europe's leading e-commerce shipping platform by playing it safe. Sendcloud powers 30,000+ online retailers, marketplaces, and fulfillment companies. Helping them ship smarter, grow faster, and actually get shit done for their customers. Boring logistics? Not here. We're building the platform that solves shipping, at scale, globally!
The post-purchase moment is where shipping either builds trust or breaks it - and it's where thousands of Sendcloud merchants feel the most pressure. This role owns how we turn shipping data and automation into fewer support tickets, more predictable deliveries, and a smoother experience for merchants and their customers alike. As we push intelligence and AI deeper into the platform, the vision you set for Shipping Intelligence and Support Automation will shape how millions of parcels are tracked, explained, and resolved across Europe. The Role -
As the Senior Product Manager for Shipping Intelligence & Support Automation, you own the strategic direction and roadmap for how Sendcloud uses data and automation to improve the post-purchase experience. -
Own the balance between short-term wins and long-term innovation, keeping Sendcloud ahead of the market on delivery predictability and proactive support. -
Act as the connective tissue between Engineering, Data Science, and Customer Support, translating merchant pain into scalable, intelligent features. -
Serve as the go-to consultant for Commercial, Operations, and Legal teams on everything within your area of responsibility. What you'll do -
Define the...