Customer Service Representative B2B

Start People
Tilburg
€3.445 - €4.137
1 - 40 uur
MBO
Gisteren
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Customer Service Representative B2B
Salaris €3.445 - €4.137
Uren 1 - 40 uur
Dienstverband Vast
Werk locatie Tilburg
Opleidingsniveau MBO
Branche Industrie
Functieomschrijving
Wat je gaat doen
In this role, you will manage your own customer portfolio and act as a key link between customers and several internal departments, including production, logistics, supply chain and finance. Your contribution ensures smooth processes, satisfied clients, and accurate administrative follow-up.
Your main responsibilities include: - Managing the Order-to-Cash process; - Maintaining a helicopter view of the full supply chain; - Anticipating issues and proactively coordinating solutions with other teams; - Identifying and assessing customer needs to ensure high satisfaction; - Recording customer issues and performing root cause analysis; - Handling financial disputes and processing credit notes when required; - Ensuring accurate order processing, including month-end closing; - Updating and improving internal procedures.
Wat we je bieden - Monthly salary: €3.445 - €4.137 depending on experience; - 25 vacation days + 8% holiday allowance; - 13 ADV days and a 13th month included in a flexible budget; - Travel allowance of €0.21 per km; - A 32-40 hour contract through StartPeople with the possibility of extension based on performance; - Initial period fully on-site for training, followed by hybrid working after a set onboarding period.
International Flavors & Fragrances is a global leader with 24,000 employees worldwide and 750 based in Tilburg. IFF serves high-profile customers in Nutrition, Pharma and Scents, and is known for innovation, sustainability, and long-term stability. The ingredients produced in Tilburg are used in products such as detergents, soaps, cosmetics and perfumes - enjoyed by millions of people around the w...