Customer Journey Designer

- Oplossingen
- Melken - Astronaut - - Discovery Scraper -
Over Lely
-
- Voeren
- Vector - Stalreiniging
- Discovery Collector - Discovery Scraper - Farm Management Software
- Horizon - Stal
- Luna -
Over Lely
- Carrière
- Engineering
- Customer Journey Designer
HBO/WO Customer Journey Designer
Verkennen
Maassluis Fulltime International environment Autonomy in work Job with impact
Delen
What is your role?
As Customer Journey Designer, you turn customer insights into clear, practical journeys that help Lely deliver a consistent customer experience across channels and touchpoints. You own and further develop the journey mapping methodology for Lely. You also steer our customer experience management tool, TheyDo, and help business teams use both the methodology and tool effectively in their daily work.
You work within the Customer Experience team and collaborate with Business Teams, Clusters and colleagues across the organisation. You bring people together, facilitate journey design sessions and use data and defined metrics to identify where journeys can be improved.
This role suits someone who combines customer focus with structure, facilitation skills and a hands-on mindset. You make complex experiences understandable and help teams move from insight to concrete improvement.
What will you do?
You design and maintain end-to-end customer journey maps for our Lely propositions. You make customer needs, actions and touchpoints visible, and translate these into clear improvement opportunities.
You lead journey design sessions with colleagues from different teams and help them use a shared approach. You encourage Business Teams and the clusters to adopt the journey mapping methodology and continuously improve the customer experience.
You also define what data needs to be captured in our systems. You set the direction for how our Customer Journey mapping tool is used, maintain a clear and consistent wa...