Customer Service Representative B2B

Vacaturebeschrijving
Wat je gaat doen In this role, you will manage your own customer portfolio and act as a key link between customers and several internal departments, including production, logistics, supply chain and finance. Your contribution ensures smooth processes, satisfied clients, and accurate administrative follow-up.

Your main responsibilities include:- Managing the Order-to-Cash process;
- Maintaining a helicopter view of the full supply chain;
- Anticipating issues and proactively coordinating solutions with other teams;
- Identifying and assessing customer needs to ensure high satisfaction;
- Recording customer issues and performing root cause analysis;
- Handling financial disputes and processing credit notes when required;
- Ensuring accurate order processing, including month-end closing;
- Updating and improving internal procedures.

Wat we je bieden - Monthly salary: €3.445 – €4.137 depending on experience;
- 25 vacation days + 8% holiday allowance;
- 13 ADV days and a 13th month included in a flexible budget;
- Travel allowance of €0.21 per km;
- A 32–40 hour contract through StartPeople with the possibility of extension based on performance;
- Initial period fully on-site for training, followed by hybrid working after a set onboarding period.

Functie-eisen - Customer Service experience (B2B) and Order-to-Cash experience in logistics or supply chain operations;
- Excellent command of English and Italian with a minimum of C1 level;
- Available 32 - 40 hours per week;
- Strong organizational skills and the ability to maintain overview;
- Ability to work independently and take ownership;
- Strong communication skills and professional behavior.

Over het bedrijf International Flavors & Fragrances is a global leader with 24,000 employees worldwide and 750 based in Tilburg. IFF serves high-profile customers in Nutrition, Pharma and Scents, and is known for innovation, sustainability, and long-term stability. The ingredients produced in