Customer Care Representative

Customer Care Representative | German Amsterdam, reference 2026-01053 Job description What will you do?
- Professionally handle incoming requests from Customers and ensure that all tasks are performed and issues are resolved both promptly and thoroughly - Responsible for the German market and when necessary, also other international markets (mainly for the UK). - Enter all customer orders in accordance to provided process and SLAs - Responding to customers in accordance with established SLAs - Issue return authorizations (RA's) for repairs and credits under company guidelines - Provide follow up contacts to customers as needed - Phone and email based troubleshooting of medical devices and software - Maintain logs, records, and files manually and electronically - Other duties as assigned Requirements Who are you?
- 2 years' experience in a customer service department strongly preferred - You are fluent in German and English (written and spoken) - Excellent communication skills - Work independently or as a team member with reliable, on-time, and consistent attendance - Flexible, accurate and detailed oriented - Open minded and driven - Candidates must live in the Netherlands (Amsterdam area preferred), candidates who live abroad unfortunately cannot be considered Working conditions This is a long term positionThe start date is ASAPThe salary is between: € 40,000.--- and € 41,000.--- per year gross, including 8% holiday allowanceThe company will offer a contract directly, start with 1 yearThis is a full time position, from Monday - FridayThe company reimburses travel costsHybrid (2 days a week in office) model
Salary from: €40000,-
Salary to: €41000,- Work location Amsterdam
Company description
Recruiter contact Jana Ambré, Amsterdam
It has come to our attention that some unaffiliated individuals and/or parties have used the Undutchables name illegally to promote fake job opportunities and solicit money via social media cha...