Technical Support Engineer

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Technical Support Engineer - Dutch & English
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Job Specs
Category
Customer Service/Helpdesk
Engineering
Region
Netherlands: Hilversum
Salary
Depends on experience
Languages
English (Fluent)Dutch (Fluent)
Hiring type
Company hire
Duration
7 months contract with view to extension
Start date
ASAP
Job ref.
26-0513
Contact
Kristina
+31 (0)70 311 7822
[email protected]
Description
Our client is a growing and innovative technology company developing smart digital and hardware solutions that improve accuracy, efficiency and productivity for professionals working across engineering, infrastructure and other field-based industries.
As part of their continued growth, they are looking for a Technical Support Engineer to join their team in Hilversum.
Job Profile for Technical Support Engineer
Responsibilities will include but not be limited to: - Handle technical support requests via phone, email and chat in German and English - Analyse technical issues and identify effective solutions - Guide customers through troubleshooting steps and clearly communicate resolutions - Provide hands-on technical support for GNSS receivers, mobile applications and cloud software - Repair, configure and test GNSS receivers and related hardware - Prepare and manage outgoing hardware shipments - Investigate and resolve technical issues independently, taking ownership from day one - Report recurring technical issues and customer feedback to the Product and Development teams - Support surveyors, engineers and con...