Customer Service Coordinator

BeBee
Academy & AI
Juridisch
Nederland - Customer Service Coordinator
Customer Service
Malvern Panalytical
Eindhoven , Nederland Vandaag Tot 2-10-2026
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Job title - - Customer Service Coordinator Location - - Eindhoven, NL About The Role We are looking for a motivated Customer Service Coordinator to join our Service Team, a technical organization active in the sales and maintenance of scientific instruments.
In this role, you will be the first point of contact for our customers, handling service requests and coordinating the dispatch of the service team operating across the territory. You will also manage key administrative activities such as quotations, orders, contracts, billing plans, and service documentation.
This is ideal for a young professional seeking to grow in a structured, technology-driven and internationally oriented environment.
You will work closely with Service, Sales, and Finance teams, contributing to process efficiency, data accuracy, and compliance, with daily use of SAP S/4HANA and Salesforce. Although you will support customers across the EMEA region, your primary focus will be on the Benelux customer base. Duties And Responsibilities - Receive and register incoming customer calls, maintaining a professional manner and ensuring accurate data recording - Provide coverage for absent team members to ensure continuity of operations - Collaborate with team members to ensure optimal resource utilization and achieve "first-time-fix" solutions - Prepare cost estimations and quotations according to customer requests, ensuring correct formats and that we have Terms and Conditions agreed - Manage service contracts, including contract offers, renewals, invoicing, and maintaining due dates and contract details - Order spare parts for customers, engineers and stock, ensuring all records are kept up to date - Monitor local stock levels...