Customer Support Agent

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Customer Support Agent | German C2
Dit kan al binnen twee minuten
1 - 40 uur per week
Beschrijving
We are seeking a dedicated Customer Support Representative to join our client's Service Desk team. This role also connects local stakeholders with logistics and technical teams based in Eindhoven, Cologne, and the UK. - Customer Support: Address inquiries via email or phone, ensuring customer questions are resolved professionally and promptly. - Service Coordination: Arrange equipment returns, process service orders, generate shipping labels, and provide clear communication on service workflows. - Order Monitoring: Track service turnaround times, provide regular updates, and create price quotations when required. - Complaint Management: Handle customer complaints efficiently, ensuring timely resolution to maintain satisfaction. - Financial Coordination: Collaborate with the finance team to ensure invoices are accurate and payments are processed smoothly. - Continuous Improvement: Monitor team KPIs, identify performance gaps, and implement solutions using problem-solving techniques. - Adherence to Policies: Follow established customer service procedures to deliver consistent and reliable service.
Requirements - 1+ years of experience in customer support - Fluency in English and German both written and spoken. - Team player, problem solver, customer-oriented, independent worker - Great communication skills - Location near Eindhoven Benefits By joining our client's team, you'll benefit from: - A Multicultural and Inclusive Environment: Work in a supportive, diverse workplace that values inclusion and collaboration. - Flexible Hybrid Work Arrangements: A full-time contract with one day of remote work per week. - Flexible Office Hours: Choose a start time between 7:30 and 9:00 AM, with your workday ending between 4:00 and 6:30 PM. - Opportunities for Growth:...