Customer Success Advisor

Undutchables
Amsterdam
€3.000 - €3.700
1 - 40 uur
HBO
Bewaar vacature Open in nieuwe tab
Customer Success Advisor | German solliciteer op website van werkgever
Salaris €3.000 - €3.700
Uren 1 - 40 uur
Dienstverband Tijdelijk
Werk locatie Amsterdam
Opleidingsniveau HBO
Branche Zakelijke dienstverlening
Functieomschrijving
Your responsibilities : - Provide customer service in both German and English by phone, email, and chat - Support customers with licensing, pricing, payment details, and order status - Prepare quotes for software licences and renewals - Follow up on quotes to support the sales process - Process orders accurately, ensuring correct details and timely deliveries - Communicate with suppliers to coordinate quotes and orders - Work closely with Account Managers, Finance, Technical Support, and external partners to deliver excellent service - Keep databases updated with customer and order details - Support with other related administrative or service tasks as needed RequirementsTo excel in this role, you'll need: - Fluent in both German (C2) and English (C1-C2), spoken and written - At least 2 years of experience in customer service, customer success, administration or inside sales (B2B) - Interested in IT/software industry - Strong problem-solving skills and ability to learn quickly in a changing environment - University degree or equivalent - Highly organized, pro-active, detail-oriented, and good at multitasking - Strong with numbers and comfortable working in a commercial environment - Customer-focused mindset with excellent communication and relationship-building skills
Its a hybrid working arrangement with 1 day working from home every Friday BenefitsOur client offers a direct contract (first contract will be 7 months) with a focus on long-term commitment, providing: - Start date: ASAP - A monthly salary ranging from € 3.000 to €3.700 gross, depending on your experience and education - Month...