IT Support Engineer

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Status Verstoring
Verstoring - IT Support Operational - Telefonie (3CX) Operational - Werkplekbeheer Operational - Narrowcasting Operational - IT Reisbranche Operational See all incidents on noc.sba.nl → SBA
Good morning IT Support Engineer
- Location Hendrik-Ido-Ambacht - Reply within a week, from a human
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You know exactly what our customers need!
You're able to efficiently resolve issues and advise clients on the right solution to prevent future problems. You effortlessly switch between IT and client language, understanding both technical and business needs and translating them into concrete solutions. Does this sound like music to your ears?
As a Support Engineer, you'll be responsible for troubleshooting issues, supporting end users, and proactively maintaining customers' IT environments. Your attention to detail and structured approach contribute to the success of both our team and our customers! In short, you're the link that ensures our customers not only receive support but also grow thanks to your advice and support. At a glance - Proactively monitoring customer environments is second nature to you. You are able to identify problems early and propose solutions before they impact the customer. - You help our customers with their daily work. - You actively advise our customers in the field of hardware and software. - Converting an issue into a customer-oriented solution is not ...