Customer Service Agent Business

CygnificB.V.Homepage
Cygnific B.V. Homepage
KLM Customer Service Agent Business to Trade - Spanish & Portuguese - Hybrid - - Amsterdam , Noord-Holland , Netherlands - • Enschede , Overijssel , Netherlands •
+1 more - €2,646.75 per month - Customer Services Europe
Job details Application Job description
What doyouthink of when you think of 'customer service'? Hanging on the phone for minutes waiting for help, while being forced to listen to music? Then you've never spoken to our customer service heroes! They can't wait to help passengers with questions about their trip with KLM. Are you also full of energy, wanderlust and customer friendliness? Become a travel troubleshooter at Cygnific!
Ready for take-off?
As a customer service representative, you are the ears and voice of KLM. You assist travel agencies on the phone with their questions about bookings, flights, luggage, upgrades, our Flying Blue loyalty program or special requests ("How many bowling balls can I check in?" -> True story!)). Finding a quick and suitable solution for every problem is your game. And if possible, you take that extra step to exceed passengers' expectations.
Your onboarding
To prepare yourself for your new job, you start with a paid training of max 10 weeks at the office . Here you will learn everything about our reservation and CRM (customer relationship management) systems. During this training period you must be available full-time (40 hours per week). After your training you can always contact your colleagues for questions or help; our troubleshooters are also ready to help you!
Even after onboarding, we continue to work on your development. In the beginning you will be trained as an agent for one of our departments. You will then broaden your knowledge and be deployed for different products through cross-training.
Our offer: -
A salary of € 2.646,75 gross per month based on: 40 hours per week. -
A seven-month contract with the prospec...