Customer Solutions Engineer

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Integrations -
Growth - Data Residency -
Resources
Integrations
Growth - Data Residency
Customer Solutions Engineer - Working hours in the CET timezone - Full-time ( Remote (within 2 hours of CET) ) About the role
AppSignal helps thousands of teams in 60+ countries monitor and improve the performance of their applications. We're a remote-first company with a team spanning multiple countries, built on values like impact, transparency, and continuous improvement. We build developer tools that engineers actually enjoy using - with a strong focus on clarity, reliability, and customer experience.
We're looking for a Customer Solutions Engineer to join our growing Customer Experience organization. This role reports to the Director of Customer Experience and is ideal for someone who enjoys combining technical problem-solving with proactive customer engagement. What is a Customer Solutions Engineer?
A Customer Engineer at AppSignal is an engineer at heart. You can write code, read an unfamiliar codebase, and get hands-on. You know how modern applications are built and instrumented, and you can spot where something's misconfigured or underutilized. You apply those skills to help customers successfully implement, configure, optimize, and expand their use of AppSignal. You'll act as a technical partner to customers and surface what you're seeing back to Product and Engineering.
We're looking for somebody within two hours of the Central European Time (CET) timezone for this role. What You'll Do
Get hands-on with customer implementations - Review and troubleshoot how a customer has instrumented their application and identify what's missing, misconfigured, or not yet sending useful data - Help customers configure AppSignal across different environments, languages, and architectures - Ruby, Elixir, JavaScript, Node.js, OpenTelemetry, Kubernetes, PaaS platforms, databases, custom instrumentations, and beyond - Help cus...