Customer Service Representative (B2B)

Customer Service Representative (B2B) | German C1
1 - 40 uur per week
Beschrijving
As a Customer Service Representative for the DACH market, you will join 4-5 other German speakers in a close-knit team, working together to support customers and keep everything running smoothly. Some of your tasks include: - Be the main contact for a group of customers and build good relationships with them - Keep an eye on sales results and share updates with the team - Spot any issues or changes in customer needs and make sure the right people are informed - Support the sales team by keeping things running smoothly and following up when needed - Help track sales targets and contribute ideas to improve results - Coordinate shipments and deliveries, making sure everything arrives on time - Take into account customer agreements and country-specific requirements - Handle customer orders from start to finish, making sure everything is correct - Manage the order process and adjust priorities when needed - Identify potential issues early on and solve them proactively - Work together with other teams on topics like payments and documentation - Answer customer questions about orders, deliveries, and products Requirements - At least 1 year of experience in a similar role, or a strong motivation to start a career in customer service - German at C1 or C2 level, with fluent English for internal communication - You live within reasonable commuting distance of Helmond - Availability for 32-40 hours per week - A customer-focused mindset, with strong organizational and multitasking skills - Excellent communication skills Benefits Our client offers a great benefits package, including: - A flexible hybrid working model (after onboarding, only 2 office days per week - Tuesdays and Thursdays) - 1 year direct contract with the client, with the intention to go to a permanent contract after - 13th month salary - Performance-based annual bonus - Travel allowance - Comp...