IT Service Desk Technician

IT Service Desk Technician | Temporary
Undutchables · Standplaats: Amsterdam · 4 juli 2026
The employee will handle end-user support and service requests, with a strong focus on adaptability, self-management, and excellent customer service. This role requires advanced troubleshooting skills (Tier II), particularly in networking and wireless issues, and the ability to prioritize and respond to diverse service requests. The technician must work independently in a flexible environment while collaborating effectively with both onsite and remote employees across multiple regions.
What will you do? - Provide initial triage and second-level IT support for all incoming end-user incidents and service desk ticket requests and calls related to the EMEA region (150 users; 8 countries). Primary responsibilities include handling standard break/fix issues, move/add/change (MAC) requests, and device management and access control tasks, etc. - Independently investigate and resolve networking, DNS, DHCP, TCP/IP, and wireless connectivity issues, using diagnostic tools and external resources when needed. - Builds and maintains excellent rapport with internal customers, balancing leadership requests with standard work requests effectively. - Supports onsite and remote employees, addressing their technology needs promptly and efficiently. - Engages in effective communication and status reporting with users, team members, and managers. - Configure and maintain end-user hardware, software, peripherals, and applications. - Maintain detailed documentation for issue resolutions and update knowledge base articles to improve team efficiency and user self-service options. - Assists with troubleshooting for local area network cabling and equipment. - Perform user account management tasks, such as Active Directory and Office 365 administration. - Support mobile device management, endpoint security solutions, and asset tracking. - Collaborate with Tier III techn...