Motivated Senior Professional Services Engineer

Job Summary
NetApp is seeking a motivated Senior Professional Services Engineer to join a global 24x7 Storage Operations team supporting Platform and Managed Services customers. This role provides Level 3 support, including incident response, service requests, problem management, infrastructure improvements, and ONTAP upgrades.
Job Requirements
NetApp Skills
- Experienced in deploying and administering NetApp storage (CDOT and 7-Mode), including troubleshooting performance issues, performing firmware/OS upgrades, Cluster Switches, SAN Fabric switches, and using management tools such as OnCommand Unified Manager, Performance Manager, and ActiveIQ.
- Strong understanding of storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel).
- Proficient in NetApp concepts: snapshots, controller failover, provisioning, deduplication, cloning, SnapMirror, IntelliSnap, administration, monitoring, replication, security hardening, and performance tuning.
- Knowledge of NetApp cloud and hybrid solutions, including CVO, StorageGrid, E‑Series, Cloud Backup, DII, Data classification, and 1st-party cloud like Amazon FSxN for ONTAP.
- Cloud certifications (Hybrid Cloud Administrator, Implementation Engineer) are advantageous.
- Experience with NetApp Cluster deployment, storage backup, and disaster-recovery testing.
Other Key Technologies (Preferred)
- Knowledge of Trident, Trident Protect, OpenShift, and OpenStack.
- Understanding of monitoring platforms like Logic Monitor, WANs, SANs, and DR technologies.
- Experience with Windows Server and related Microsoft technologies, including monitoring, troubleshooting, administration, and security hardening.
- Understanding of compute, virtualization, and networking technologies (Flex Pod, Cisco UCS, IBM Blade Center, VMware vSphere, Commvault).
- Experience with Linux system administration.
- Ability to support cloud infrastructure (storage, networking, servers, VMware) and object s...