Breakdown Administrator (Weekends)

- Producten
Breakdown Administrator (Weekends) Locatie: Elland
Reports to : Service Control Supervisor
Location : Elland - Halifax
Purpose of the role: - To support with the supervision of all maintenance and repair activities. - To provide effective customer service and build relationships with both internal and external customers. - To action customer repair, maintenance and breakdown requests in a timely and cost effective manner. - To work within a service team and to liaise effectively with all other departments. - To prioritise work effectively ensuring all documentation is accurate. - To ensure all information is correctly entered into in-house software systems accurately with sufficient and suitable information. - To cover any regional controller absence/sickness. - To assist with Administration for both the service and admin team when required and record data accurately.
Responsibilities: - To take customer calls and log repair notifications. - To allocate appropriate Field Service Engineer response to meet customer requirements. - Liaise with UK service supervisor and Service Manager regarding any issues that may arise. - Keep customers updated on the reported job progress. - Deal with day to day queries from both internal and external customers. - Ensure all jobs are entered onto the appropriate in-house computer system. - To reschedule jobs and resources according to emerging customer needs and resource availability. - Ensure all service records are received from the appropriate Field Service Engineer and passed to technical team for assessment. - To ensure that all field service vehicle parts sales are recorded accurately and promptly. - Provide data and supporting evidence to internal and external customers regarding service work that has been completed and or is outstanding. - To effectively liaise with customers regarding enquiries. - To provide further assistance to other team members when requested. - To work ...