Logistics Customer Service Representative

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Customer Service Representative - On-site, Hybrid - - Teesside , England , United Kingdom - Liquid Chemicals Europe
Job description
Ambitious People Realising Creative Logistics Solutions.
Where will you be working?
Royal Den Hartogh Logistics is a leading logistics service provider for the chemical, gas, polymer, and food industries. Founded in 1920 in the Netherlands, our family-owned company strongly focuses on safety and sustainability. Together with our customers and suppliers, we develop smart logistics solutions that contribute to a more efficient supply chain. We operate worldwide with 54 locations in 27 countries . Our team consists of over 2,600 employees, and we manage a modern fleet of 25,000 tank containers , 5,000 dry bulk containers and trailers, 575 tank trailers, and nearly 900 trucks.
The Role
We are looking for a highly organised, detail-oriented and proactive Customer Service Representative to join our Liquids team. In this key role, you'll be the trusted partner for your customers -managing their requests from the transport order right through to delivery. You'll take ownership of the full process, becoming the go-to logistics expert who provides solutions, handles challenges, and delivers outstanding service.
In this dynamic role, you'll: -
Be the main point of contact for your customers, overseeing the entire order process, ensuring accuracy from start to finish. -
Resolve issues, implement new transport lanes, and provide insights through financial and operational analysis. -
Collaborate with colleagues across Europe to deliver innovative transport solutions and drive continuous improvements . -
Be agile, switching seamlessly between customer service, liaising with operational and commercial colleagues, and implementing key efficiencies. Job requirements
Successful candidates
As Customer Service Representative , you'll thri...