Customer Service Representative (B2B) | German C1

As a Customer Service Representative for the DACH market, you will join 4–5 other German speakers in a close-knit team, working together to support customers and keep everything running smoothly. Some of your tasks include:- Be the main contact for a group of customers and build good relationships with them
- Keep an eye on sales results and share updates with the team
- Spot any issues or changes in customer needs and make sure the right people are informed
- Support the sales team by keeping things running smoothly and following up when needed
- Help track sales targets and contribute ideas to improve results
- Coordinate shipments and deliveries, making sure everything arrives on time
- Take into account customer agreements and country-specific requirements
- Handle customer orders from start to finish, making sure everything is correct
- Manage the order process and adjust priorities when needed
- Identify potential issues early on and solve them proactively
- Work together with other teams on topics like payments and documentation
- Answer customer questions about orders, deliveries, and products

Requirements- At least 1 year of experience in a similar role, or a strong motivation to start a career in customer service
- German at C1 or C2 level, with fluent English for internal communication
- You live within reasonable commuting distance of Helmond
- Availability for 32–40 hours per week
- A customer-focused mindset, with strong organizational and multitasking skills
- Excellent communication skills

BenefitsOur client offers a great benefits package, including:- A flexible hybrid working model (after onboarding, only 2 office days per week — Tuesdays and Thursdays)
- 1 year direct contract with the client, with the intention to go to a permanent contract after
- 13th month salary
- Performance-based annual bonus
- Travel allowance
- Company laptop and phone
- Pension scheme
- 28 vacation days

Application ProcedureIf you are interested in this vacancy, you