Customer Service Employee

+31 (0) 77-3743668
[email protected]
Customer Service Employee (fulltime)
Meer details
Match criteria
Functiegroep
- Logistiek/ transport / inkoop , - Administratief/secretarieel
Regio
- Noord Limburg
Opleidingsniveau
- HBO , - MBO Function content
For our client in Venlo we have an exciting opportunity for a
Customer Service Employee ( fulltime)
You will be responsible for the planning, communication and other administrative tasks for one of their new customers. You make sure that the goods of the customers arrive and leave our warehouse on time.
What will you be doing? • Serve as the first point of contact for customers via email, phone, chat, and other communication channels;
• Deliver outstanding customer service by providing accurate, complete, and timely information;
• Manage customer orders, returns, replacements, complaints, customer feedback and account inquiries;
• Monitor customer feedback and identify recurring issues;
• Follow up on customer requests regarding urgent orders, workorders and other issues;
• Support process improvements that enhance the customer experience;
• Manage and prioritize daily workload to meet or exceed service-level agreements;
• Monitor the progress of your own department and of the warehouse;
• Collaborate closely with other departments;
• Monitor the KPIs and identify deviations in time;
• Participate in daily and weekly internal and external progress meetings;
• Compiling various reports;
• Mapping out common problems, solving them and thinking along in optimizing the process;
• Keeping work instructions up to date.
In this position you will report to the Account Manager. This position is for a new customer of our client in healthcare. What you get in return
- A good monthly salary based on education and experience; - 31 vacation days; - Great opportunities for further development internally through training and education; - Travel allowance; - At...