Service Administration Specialist

NL
Service Administration Specialist
Onze inzet
Jouw talent
Service Administration Specialist Locatie Petaling Jaya, Selangor, Maleisië Publicatiedatum 08 september 2026 Job ID 22539
- Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRM - Manage billing plans, ensuring all invoices, proforma invoices are accurately prepared and closed within designated timelines to maintain financial accuracy and customer satisfaction - Investigate and resolve errors or discrepancies in orders or data especially with regards to errors for released orders, during housekeeping activities, communicating with relevant stakeholders to resolve issues promptly - Addressing customer inquiries and requests promptly to provide excellent service and maintain clear communication - Provide order and contracts confirmations to customers - Receive and carry out directions as provided by team leader - Always demonstrate accuracy and speed of work - Review documentation and work according to procedures laid out - Schedule work to be completed within set timeframes - Communicate with teams/peers and team leaders to optimize work completion - Ensure company guidelines and policies are always met - Achieve Key Performance Indicators (KPI's) and meet Development Plans - Support service and customer priority strategies - Support cost reduction and/ or process improvement initiatives
What You Need to Succeed
Mandatory:
- Diploma or BS/BA Business Administration, Statistics, Economics, Logistics, or related degree - Minimum 2-3 years relevant working experience in shared services environment (global scope) - Fluent in English. Knowledge of other Asian languages an added asset - A good team player with ability to work cross culture and function.
Preferred:
Flexible to work in different global time zones for meetings and calls
Our Offer to You
- 1.5 months contractual ...