Customer Service Representative

Undutchables Dordrecht
1 - 40 uur
MBO
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Customer Service Representative | German and Dutch solliciteer op website van werkgever
Uren 1 - 40 uur
Dienstverband Vast
Werk locatie Dordrecht
Opleidingsniveau MBO
Branche Zakelijke dienstverlening
Functieomschrijving
As a Customer Service Representative, you will be the first point of contact for customers across various European markets, with a primary focus on German speaking customers. You will provide outstanding customer support via email, phone, and WhatsApp while ensuring a seamless customer experience throughout the purchasing journey. - Provide professional customer support via phone, email, and WhatsApp. - Assist customers with orders, deliveries, returns, and product related questions. - Deliver high quality service to primarily German and Dutch speaking customers. - Process orders and maintain accurate customer and order information. - Create and manage invoices and other administrative documentation. - Collaborate with internal teams to resolve customer issues efficiently. - Support customer experience initiatives and contribute to process improvements. - Assist with additional customer service channels and projects as the business grows. Requirements - Minimum MBO-4 working and thinking level or equivalent qualification. - At least 1 year of experience in customer service or customer support role. - German language proficiency at C1or C2 level and Dutch language proficiency at B1 or B2 level are required - You are located in the Dordrecht area - Comfortable working with digital systems and customer service platforms; experience with tools such as Zendesk, Gorgias, or similar software is a plus. - Strong communication and interpersonal skills. - Customer focused mindset with excellent problem solving abilities. - Able to work accurately in a fast paced and evolving environment. Please note that visa sponsorship is not availa...