Customer Service Representative

Customer Service Representative | German and Dutch
1 - 40 uur per week
Beschrijving
As a Customer Service Representative, you will be the first point of contact for customers across various European markets, with a primary focus on German speaking customers. You will provide outstanding customer support via email, phone, and WhatsApp while ensuring a seamless customer experience throughout the purchasing journey.
- Provide professional customer support via phone, email, and WhatsApp. - Assist customers with orders, deliveries, returns, and product related questions. - Deliver high quality service to primarily German and Dutch speaking customers. - Process orders and maintain accurate customer and order information. - Create and manage invoices and other administrative documentation. - Collaborate with internal teams to resolve customer issues efficiently. - Support customer experience initiatives and contribute to process improvements. - Assist with additional customer service channels and projects as the business grows. Requirements - Minimum MBO-4 working and thinking level or equivalent qualification. - At least 1 year of experience in customer service or customer support role. - German language proficiency at C1or C2 level and Dutch language proficiency at B1 or B2 level are required - You are located in the Dordrecht area - Comfortable working with digital systems and customer service platforms; experience with tools such as Zendesk, Gorgias, or similar software is a plus. - Strong communication and interpersonal skills. - Customer focused mindset with excellent problem solving abilities. - Able to work accurately in a fast paced and evolving environment. Please note that visa sponsorship is not available for this position Benefits - Competitive salary package, depending on experience and qualifications - Full time position, with flexibility to discuss 32 or 36 hours per week - 25 vacation days annually - Travel allowance...