Senior Customer Success Manager - French Speaking

As a Customer Success Manager, New Markets, at DataSnipper, you are responsible for managing relationships with enterprise customers and supporting them in the effective use of the DataSnipper platform. You act as the primary point of contact for customers throughout their lifecycle, including onboarding, adoption, renewal, and expansion. You work closely with the account team to ensure customers achieve their business objectives and receive ongoing support.

The role focuses on supporting customers in new industries and market segments. This requires understanding industry-specific processes, identifying customer requirements, and assessing how the platform can be applied to different business environments. Based on these insights, you develop customer success plans, monitor adoption, and provide guidance to help customers successfully implement the platform.

The position also involves gathering customer feedback, identifying market trends, and collaborating with Product, Sales, Marketing, and Customer Success teams to improve the platform and support future market expansion. The role requires regular communication with multiple stakeholders, strong analytical and problem-solving skills, and the ability to manage complex customer relationships independently.

Due to the focus on new markets, the role requires candidates with relevant industry knowledge, strong customer-facing experience, and the ability to understand and support customers operating in different sectors.

DataSnipper is a fast-growing software company headquartered in Amsterdam, providing AI-powered solutions for audit and finance professionals worldwide. As a Customer Success Manager, New Markets, you will support enterprise customers throughout their lifecycle, helping them successfully adopt the platform and achieve their business objectives. The role focuses on supporting customers in new industries, requiring close collaboration with customers and internal teams to understand business needs, identify opportunities, and contribute to product improvements and market expansion. The position offers the opportunity to work in an international environment, manage complex customer relationships, and contribute to DataSnipper's continued growth.