Nordic Customer Care Agent

Fulltime Nordic Callcenter at KLM in Amsterdam!
YoungCapital
Beschrijving
Support international travelers in Nordic in the KLM Callcenter in Amsterdam! Join a leading airline in Amsterdam, earn €15.27/hr, and learn service skills Wat ga je doen?
You will resolve travel issues with empathy!
In this fulltime position at the Callcenter of KLM in Amsterdam you will serve as the direct link between the airline and its global travelers. You assist passengers with seat upgrades, delayed baggage, or flight cancellations while actively listening to their needs. Your main goal is to deliver quick, empathetic solutions over the phone so every customer enjoys a smooth travel experience.
You will work for an iconic international airline!
You will join a world-renowned aviation brand in Amsterdam where quality and international teamwork come first. To set you up for long-term success, you will start on November 2nd or 23rd with an 8-week paid training program. After completing your training, you will work alongside a supportive, multicultural team with options for partial remote work.
You have fluent Nordic and English language skills and a calm mindset!
You are a patient, customer-minded communicator who speaks fluent Norwegian, Swedish, and English. You stay calm during challenging situations and take pride in turning travel disruptions into positive outcomes. You are eager to work 32 to 40 hours per week across flexible shifts from Monday to Sunday (07:00 AM to 10:00 PM). Wat wij bieden - A monthly gross wage between € 2.117,44 and € 2.646,80 a month; - A competitive gross hourly wage of €15.27; - A direct contract with our renowned client in the aviation industry; - A company laptop to carry out your daily tasks effectively; - A hybrid work model combining office presence with remote work options; - A great boost for your resume with a world-famous brand; - A warm, supportive, and highly international team environment. Wat wij vrage...