Head of Customer Experience

Top of Minds EN
Head of Customer Experience
- Operations - Energy - Amsterdam - Published on: 13 June 2025 - Minimum of 8 years' experience - 1397 views
Requirements* - Over 8 years of experience - Including at least 3 years in a leadership role - Proven track record in designing and improving customer support processes - Hands-on experience with tools like HubSpot, Zendesk, or Intercom - Strong focus on continuous improvement in a fast-growing organization - Data-driven mindset - Strong proficiency in Dutch
* Research shows that while male candidates feel confident enough to apply when they meet about 60% of the requirements, female candidates only apply when they tick every box. So if this role has your name on it, but you're not sure about the criteria, we still want to hear from you.
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With its bold ambition to help three million households switch by 2030, Amsterdam-based scale-up Quatt leads the way toward a gas-free future. As the organization grows, so does the complexity and importance of its customer support. The Head of Customer Experience will build a scalable team, ensure exceptional customer service, and drive continuous improvement. About Quatt
Quatt is on a mission to accelerate the transition to sustainable home energy. As the market leader in hybrid heat pumps, its portfolio includes the Quatt Hybrid, the All-Electric heat pump, the Quatt Chill (a smart upgrade for existing systems), the HomeBattery, and fully sustainable Quatt Energy. Over fifteen thousand customers have already experienced the benefits of these innovative systems.
Founded in 2021 by brothers Marijn and Bas Flipse - now CEO and COO - Quatt combines deep technical know-how with a radically different approach to the energy market. By managing the entire value chain in-house, the company shortens the traditionally long and fragmented process involving manufacturers, wholesalers, and installers. This integrated model allo...