Head

Top of Minds EN
Head of Transformation Office NL
- Consulting Exit - Financial Services - Amsterdam - Minimum of 10 years' experience - 3274 views
This vacancy has been filled. Go to the ING brandpage
An opportunity has come up for a visionary, agile leader who has strong people skills to take charge of the Transformation Office (NL) of ING. It is an all-round leadership role in a highly data-driven environment. The scope of this role includes strategy, value creation, complex stakeholder management, people management (over 100 FTE) and organizational development. About ING
ING is a global financial institution with a strong European base and growing presence in the rest of the world. With more than 57,000 dedicated employees, the bank offers retail and commercial banking services to around 38,5 million customers in over 40 countries.
The customer-centric bank
ING's mission is empowering people to stay a step ahead in life and in business. They believe it is the experience of their customer that will set them apart, and their strategy is built around empowerment. Their promise is to continue making banking easier and clearer and available anytime, anywhere, irrespective of how people access their products and services. It's this mission that drives them to keep getting better.
" People don't need banks, they need banking. Our promise is to make banking frictionless. " - Gorkem Koseoglu, Chief Analytics Officer
Embracing change
Another unique aspect of ING's way of working is that they embrace the fact that banking is changing. Customer expectations are changing, shaped by their experiences online and on their smartphones: personal, instant, relevant and seamless. While more traditional players in the financial domain may experience this as a threat, for ING, it's a terrific source of opportunity. They run a wide range of innovation initiatives and are closely involved with fintech start-ups disrupting the market using ne...