Guest Service Specialist - Anantara Grand Hotel Krasnapolsky Am
Over deze vacature
Are you passionate about creating unforgettable guest experiences and making every guest feel genuinely welcomed from the very first interaction? We are looking for a Guest Service Specialist who builds meaningful connections, delivers exceptional service, and ensures every stay is memorable through warmth, professionalism, and attention to detail.Why you'll love your journey with usAt Anantara, we reward dedication with exceptional benefits:
• A competitive salary based on Horeca CLA scale 4 and your experience.
• An end-of-year bonus equal to at least 75% of a gross monthly salary — a rare gem in the hotel industry.
• Global team member rates at over 550 Minor Hotels.
• Friends & Family rates to treat your loved ones worldwide.
• 50% savings on F&B at 20 luxury hotels across Amsterdam.
• A complimentary experience stay to immerse yourself in the Anantara guest journey.
• Free online and offline training organized by our own Minor Hotels University.
• Priority access to internal vacancies across Minor Hotels.
• Management development programs to support your growth.
• Health & lifestyle perks including collective insurance, gym memberships, bike plans and more.Your role in the journeyAs a Guest Service Specialist, you are the voice of our hotel. Your main responsibilities include:
• Handle reservation requests.
• Help coordinate the financial administration within the hotel.
• Respond to all incoming communication through phone, email and other digital channels.
• Coordinate pre-arrival and post-stay communication with guests.
• Respond and manage feedback and online reviews.
• Ensure all in-house guest requests are followed up professionally.
• Work closely together with other Front of House teams to deliver exceptional experiences while maintaining LQA and brand standards.
Functie-eisen:
What you'll bring
• Prior experience in the luxury hospitality industry
• No 9 till 5 mentalities, flexibility within your schedule
• Natural drive to connect with peopl
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