Digital Channel Manager (Kiosk)

Digital Channel Manager (Kiosk) - Hoofdkantoor - - fulltime - €4,000 - €5,000 per month KFC restaurant general manager
Do you want to work for a fantastic brand where you can make a direct impact? Are you a digital marketing professional with a passion for food and retail, and do you feel at home in an international setting? What is your contribution to KFC's success? You will own the commercial success and continuous optimization of KFC's kiosk channel in the Netherlands, using analytics, customer insights and cross-functional collaboration to drive adoption, sales, conversion and average guest check.
As Digital Channel Manager (Kiosk), you'll be part of the Digital Team at KFC - playing a key role in shaping our digital future. You're the driving force behind the commercial performance and continuous optimization of the in-store self-service kiosk channel. You're quick to learn, thrive on curiosity, and know how to turn customer and performance data into clear actions.
What You'll Be Doing: -
Own one of KFC's key digital sales channels and become the main point of contact for kiosk. You'll monitor and improve kiosk adoption, sales, conversion and average guest check -
Create a simple, fast and intuitive customer journey while ensuring operational ease for our restaurant team members -
Define business requirements, coordinate testing and support the implementation of kiosk improvements in collaboration with the regional product team, IT, Operations and technology partners -
Identify performance opportunities by monitoring dashboards and working closely with Commercial Finance to translate insights into clear actions -
Drive conversion improvements through A/B testing, customer behavior analysis and continuous optimization of the kiosk journey and merchandising -
Ensure campaigns, products and value offers are presented effectively and launched correctly on kiosk, optimizing menu structure, product visibility, upsell and cro...