Senior Claims Consultant

Finance
Business Support
Senior Claims Consultant
15-07-2026
Marktconform
Medior, Senior
Rotterdam
Als Senior Claims Consultant bij Marsh behandel en wikkel je complexe schades af (D&O, PI, EPL, PTL, K&R, Crime), beoordeel je polisdekking, stem je af met klanten en (her)verzekeraars, en verzorg je schaderekeningen en betalingen.
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Senior Claims Consultant Role purpose
Lead and manage complex insurance claims end-to-end, ensuring fair, timely outcomes, regulatory compliance, and excellent customer and stakeholder experience. Core responsibilities - Assess, investigate, and resolve complex or high-value claims, including liability, coverage, and quantum decisions. - Interpret policy wordings, legislation, and internal guidelines to determine entitlements and manage risk. - Coordinate internal teams and external parties (customers, brokers, legal counsel, medical providers, loss adjusters, repairers) to progress claims efficiently. - Negotiate settlements, manage disputes/escalations, and contribute to complaint resolution where required. - Maintain accurate claim file documentation, correspondence, and decision rationale in claims systems. - Identify fraud indicators and refer/investigate in line with fraud management procedures. - Support continuous improvement through insights on claim trends, leakage prevention, and process enhancements. - Provide guidance or mentoring to junior consultants and contribute to team capability uplift. Required skills and experience - Proven experience handling complex claims with strong technical decision-making. - Strong knowledge of policy interpretation, relevant regulations, and compliance obligations. - Excellent stakeholder management, negotiation, and written/verbal communication skills. - Analytical problem-solving, sound judgment, and attention to detail in documentation. - Abilit...