Application Functional Support

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Applications Functional Support - MS Dynamics 365 F&O (f/m/d)
Amsterdam, Netherlands (Nederland)
Full Time Apply for position now
We're in business to save our home planet. Founded by Yvon Chouinard in 1973, Patagonia is an outdoor apparel company based in Ventura, California. As a certified B Corporation and a founding member of 1% for the Planet, the company is recognized internationally for its product quality and environmental activism, as well as its contributions of more than $240 million to environmental organizations. Its unique ownership structure reflects that Earth is its only shareholder: Profits not reinvested back into the business are paid as dividends to protect the planet.
Job Title: Application Functional Support
Reports to: Technical Product Lead
Location: Amsterdam
Hybrid: working from home for maximum 3 day per week
Your Role
We're in business to save our home planet. The Applications Functional Support role ensures business continuity by supporting users with issue resolution, system improvements, and functional expertise on key business applications. The role acts as a bridge between end users and technical teams, translating business needs into functional solutions. By handling incidents, managing user requests, and coordinating with IT stakeholders, the role contributes directly to operational stability and application usability.
Your Main Tasks
• First-Line Support Across Applications: Provide daily front-line functional support for users across multiple business application and integration (e.g. D365 CE and F&O), ensuring timely resolution of service desk tickets and escalation of complex cases as needed.
• Issue Resolution and Batch Monitoring: Independently manage process issues in D365 and other business applications by prioritizing, diagnosing, and resolving incidents. Monitor global batch processes in UAT and Production environments, rerunning jobs when necessary to preve...