Sr. CRM Automation Specialist

Ready for a challenge? Then Just Eat might be the place for you . We're a leading global online delivery platform, and our vision is to empower everyday convenience . Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of thousands of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe .

About this role
Are you ready to lead digital experiences for thousands of partners and couriers globally? As our Sr. CRM Manager, you will join the B2B CRM department within Platform & Solutions . Our mission is to empower, advise, and inspire our partners and couriers at scale across our global channels .
In this role, you will bridge the gap between lifecycle strategy, data analytics, and marketing automation with a true partner-centric approach . We value teamwork to deliver seamless automation, shifting from static lists toward building dynamic, real-time automated experiences .
By stepping into the shoes of our stakeholders, you will care for our ecosystem and drive business results across core pillars: Commercial Impact, Operational Efficiency, and AI Innovation .

These are some of the key components to the position:
- Own automated lifecycle programs end-to-end, setting clear goals across strategy, execution, maintenance, and measurement .

- Design and optimize cross-channel logic across high-impact touchpoints like WhatsApp, push notifications, and email, including conflict resolution and rules management .

- Manage the operational health of our loops and utilize Google BigQuery (SQL) to transform raw data into real-time and personalized segments .

- Foster deep collaboration across Product, Supply, Logistics, and Analytics to break down silos and move fast .

- Lead with a focus on driving excellence, helping one another succeed, and raising the bar for our automation engine .



What will you bring to the team?