Customer Success Manager

Customer Success Manager
Company Description
At Eneve we build smart and data-driven software solutions for the energy market. Our platforms help energy producers, suppliers, balancers, and large-scale consumers across Europe stay ahead in a fast-changing landscape. We enable future-proof products, automated processes, and stronger customer relationships. With offices in Utrecht, Assen, Loughborough, Lisbon, and Asco, we simplify complexity and accelerate the energy transition.
Eneve was formed through the merger of Energy21, Ecedo, Jules, and GridHub, with Nemon joining in April. We are a company in full growth, expanding through both acquisition and organic development, and we are investing in the people, processes, and leadership that will carry that growth forward.
The Supply Business Unit serves mid-size energy retailers across the Netherlands and beyond. Current clients include Frank Energie and Mega, among approximately 25 active customers.
The BU provides a comprehensive ERP solution for energy retailers, encompassing a customer portal, billing engine, and regulatory communication capabilities. With approximately €8M in current ARR, the Supply BU is a significant and growing contributor to Eneve's overall revenue.
About the Role
Eneve Assen BV is growing fast. The portfolio is expanding, the customer base is broadening and Customer Success and Support function needs to scale with it, not just in size, but in structure, consistency, and commercial impact. The Head of Customer Success and Support is the leader who builds that.
Reporting to the MD Software, you will lead a team of approximately 10 FTE and own the full post-sale customer lifecycle across Ecedo and Gridhub product lines. That means from go-live through renewal, and from first-line support through strategic account health.
The mandate is to elevate, standardise, and grow. You will create and monitor the KPI framework and create feedback loops that bring th...