Professional Services Job

Title: Mgr, Professional Services
Location:
Cork, Munster, IE, T12 H682
Requisition ID: 135829
Job Summary
At NetApp, we believe in empowering our employees to thrive in a culture of belonging, innovation, and high performance. We are committed to diversity and inclusion, welcoming candidates from all backgrounds and experiences. As a global leader in data management and cloud solutions, we provide opportunities for growth, ownership, and collaboration, ensuring our customers and employees succeed together.
Job Summary
As the Manager of Professional Services, you will play a pivotal role in driving customer satisfaction, service delivery excellence, and revenue growth in the EMEA region. Leading a team of consultants and project managers, you will oversee infrastructure improvements, implementations, and data migrations to NetApp hybrid storage solutions. You will also focus on managing automation deliverables, leveraging best practices, and collaborating with global teams to enhance customer success.
We are looking for a dynamic leader who embodies NetApp's values of ownership, growth mindset, customer-centricity, belonging, and high performance. This position offers opportunities for professional development, leadership growth, and impact on NetApp's success in the EMEA market.
Key Responsibilities - Lead customer service delivery and team management, ensuring high-quality outcomes. - Understand customer needs and implement optimal service models tailored to business goals. - Optimize processes to improve efficiency, profitability, and customer satisfaction across projects. - Recruit, mentor, and manage the performance of consultants and project managers. - Monitor and manage KPIs such as revenue, costs, and utilization rates to achieve business objectives. - Collaborate with sales teams to identify and propose professional services opportunities. - Drive new service planning and operational improvements specific to the...