Customer Support German/French

Customer Support German/French/English - FMCG Full Time
Page Personnel
https://www.pagepersonnel.nl/ 0031205788070
- Extensive customer contact within an international environment - Hybrid working at a stable organization with growth plans About Our Client
Your new employer is an international organization active within the consumer products industry. The European market is supported from the European headquarters in Central Netherlands (Tiel region, easily accessible).
The organization is known for its customer focus, service quality, and informal yet professional working atmosphere. You will join a close-knit Customer Support team, where collaboration and clear communication are central. Job Description
As a Customer Support Representative, you are the first point of contact for dealers and end users. You ensure that inquiries are handled correctly, courteously, and efficiently.
Your responsibilities: - You are the first point of contact for dealers and end users via telephone and email - You manage and handle customer inquiries and service requests via a ticketing system - You ensure clear and customer-oriented communication in French, German & English - You monitor the progress of outstanding inquiries and ensure proper follow-up - You identify recurring questions or bottlenecks and discuss them internally - You report to the Customer Support Team Leader The Successful Applicant
Together with the line manager, we have drawn up the following profile: - MBO working and thinking level, obtained through education or work experience - At least 2 years of experience in customer support, customer service, or a similar role. (Experience in a retail store is also acceptable) - Experience with Office 365 and preferably with a ticketing system or CRM - Strong communication skills, both written and verbal - Fluent command of French, German & English - You are service-oriented, organized, and stress-resistant - Ideally, you live wi...