Technical Services Manager

Technical Services Manager | English | Utrecht area
- Category: IT / Engineering - Location: Utrecht - Language: English
[email protected]
We are looking for a Technical services Manager within an International technical company in the Utrecht area. Responsibilities/Tasks
This is an engineering management position within our client's Sales Department. The Technical Services Manager is responsible for all applications support, designs support and repair support for resellers in Europe. This position reports to the Technical Services Director. The Technical Services Manager will have the following responsibilities: - Manage and coach all Applications Engineers in her/ his team making sure the best technical service is provided for customers. - Manage all goals and objectives pertaining to the technical sales team. - Manage on a project basis, escalated technical issues, commissioning, or design projects.
Pre-sales - Manage the Applications Engineers support to Sales Management and Resellers in the pre-sales process: - Ensuring the right support is provided to Sales Managers and Technical Sales/ Account Managers with large designs, tenders and quotes. - Ensure the Applications Engineers are proactively following up on smaller designs, tenders and advise/ promote on products. - Monitor the follow up on projects are done adequately
After-sales - Manage the Applications Engineers support to resellers. - Ensuring the right support is provided while trouble shooting - Ensuring the right procedures are followed by the application engineers within the RMA process - Evaluate the success rate of the Applications Engineers technical support. - Evaluate the success rate of the Applications Engineers provided project support. - Monitor and provide all required to resolve issues causing customers to be unhappy with products or services. - Manage on-site commissioning support for projects that require this.
Training - Manage the tr...