Consumer Service Specialist (JN-0029718)

Are you passionate about creating outstanding consumer experiences? Do you enjoy working with data, uncovering trends, and transforming insights into meaningful improvements? If so, we have an exciting opportunity to join the Converse Global Consumer Service Team as a Customer Service Specialist.

We have an assignment until end of January 2027 to start with!

What are you going to do?
In this role, you will help elevate the end-to-end consumer journey by supporting operational excellence and driving continuous improvement initiatives. You'll collaborate with internal stakeholders and external service partners to identify opportunities, resolve consumer issues, and enhance overall consumer satisfaction.

Key responsibilities include:

- Analyzing consumer contacts and inquiry trends to identify opportunities for improvement.
- Supporting small- and medium-scale projects within the Consumer Service function.
- Helping optimize processes and enhance the consumer journey.
- Troubleshooting consumer-facing issues and supporting service recovery efforts.
- Partnering closely with our outsourced Consumer Service provider to ensure seamless execution.
- Translating data and insights into actionable recommendations that improve Consumer Satisfaction metrics.
- Identifying opportunities to streamline operations and drive continuous improvement.

What do we offer?
- Competitive salary (to be discussed with the recruiter)
- Flexible hybrid work: 3 days in the office, 2 days from home
- Unlimited vacation days to recharge whenever you need
- 8% holiday allowance
- STIPP pension plan to secure your future
- €0.23/km commuting allowance (up to €23 per office day)
- €5 daily work-from-home allowance
- 25% employee store discount – gear up with Nike!
- Access to Adecco Academy online learning for continuous growth
- Free use of on-campus gym facilities to stay active
- Bike plan to make your commute greener and healthier
- Career support and guidance

Where will you work?
Nike