AV Field Support Engineer

AV Field Support Engineer
Zwaag Office, Amsterdam Office Your mission At The Storytelling Company (TSC) , we design and deliver immersive, story-driven experiences that bring together brand, culture, and technology. Our work spans AV/IT systems, interactive environments, digital signage, executive briefing centres, customer experience centres, and extended reality installations. We partner with leading international brands to create environments that connect people to stories in meaningful and memorable ways.
Do you enjoy solving technical problems? Have you built AV systems for theatres, live events, museums or experience centres? Would you like to travel across Europe supporting immersive installations for some of the world's biggest brands? At TSC, we work in a collaborative, fast-moving environment where initiative, ownership, and clear communication are key.
As an AV Field Support Engineer, you play a critical role in maintaining and supporting TSC's installed systems at client locations across Europe and occasionally beyond. You provide hands-on troubleshooting (corrective maintenance), preventive maintenance, system inspections, and on-site technical support when issues cannot be resolved remotely. Acting as the physical extension of our support team, you help ensure that client environments remain operational, reliable, and aligned with TSC's quality standards. You'll work closely with colleagues across Delivery, Engineering, Product, and Customer Experience teams to help ensure our installations continue to perform long after handover.
This is a client-facing role that requires frequent travel, strong communication skills, and the ability to work independently in dynamic environments. You are comfortable diagnosing technical issues on-site, coordinating with remote specialists, and providing clear updates to both clients and internal stakeholders.
You bring a practical mindset, a structured approach to problem-solving,...