Logistics Customer Service Representative

Logistics Customer Service Representative
You will receive a question from a customer about an ongoing shipment. While checking the status, you will immediately see any points that require attention. You will coordinate with colleagues, keep the customer informed, and ensure everything runs smoothly. For you, customer contact is not just about answering questions, but primarily about building trust and providing the right service. Do customer contact, administration, and finding solutions energize you? Then this role as a Logistics Customer Service Representative might be exactly what you're looking for.
Sector
Distribution
Employment type
Full-time
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Fleur Heijster
Available from 8:30 a.m. to 5 p.m.
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What will you do?
As a Customer Service Representative in Logistics, you are the point of contact for customers and play an important role in managing customer relationships. You carefully process orders in the system, monitor agreements made, and ensure that customers always have up-to-date information. Thanks to your service-oriented attitude, customers feel heard and helped.
In addition, you maintain daily contact with various internal departments to ensure that logistics processes run smoothly. You answer questions, brainstorm suitable solutions, and react quickly when situations require it. You also handle any complaints professionally and actively contribute to improving processes and service delivery. Through your efforts, customers can count on reliable and efficient service.
The offer
What to expect. - A challenging role within a dynamic work environment; - A modern workplace equipped with the latest systems and technologies; - Plenty of room for personal initiative and development; - Training opportunities for further development; - An informal a...