Front Office/Guest Service Supervisor

Front Office/Guest Service Supervisor Hilton Garden Inn Leiden
Oegstgeest
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Fulltime
Voor jou - Aantrekkelijke voordelen - Centraal gelegen/goed bereikbaar - Groeimogelijkheden binnen hotel en keten - Zojuist gerestyled hotel - professioneel international team Vacaturebeschrijving
As a Guest Service Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Guest Service Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
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Supervise Front Desk operations during your assigned shift to a consistently high standard
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Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
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Advise your shift team of any special events or VIP Guests in the hotel that day
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Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
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Manage Guest requests, inquiries, and complaints promptly and completely
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Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
What are we looking for?
A Guest Service Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
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Front Office experience in the hotel, leisure, and/or retail sector
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Calm, organized work ethic with the ability to prioritize and meet deadlines
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Excellent supervisory, inter-personal, and communication skills
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A passion for delivering exceptional levels of Guest service
Bedrijfsomschrijving
Het in 2012 geopende Hilton Garden Inn Leiden is ideaal gesitueerd naast Corpus museum Leiden in "Nieuwe Rhijngeest", het...