Product Manager

Resources
Product Manager, CRM (m/f/d)
Amsterdam, North Holland, Netherlands; Berlin, Berlin, Germany; London, England, United Kingdom; Milano, Milan, Italy
Purpose of Position
The Salesforce Product Manager combines strong product and operational process expertise with creative problem-solving, translating complex commercial needs into scalable solutions in line with the CRM roadmap and vision. Working in a fast-paced, global environment, this role brings teams together, leads stakeholders across functional while driving meaningful outcomes in a complex and evolving systems landscape.
Key Tasks - Act as primary product linkage between business stakeholders, the Salesforce team, and Product & Technology, ensuring business priorities are clearly understood and reflected in the CRM roadmap. - Support the definition, maintenance, and delivery of the CRM roadmap, working closely with CRM and Billing & Payments leadership and teams, to surface synergies and address cross-team dependencies early. - Lead structured assessments of current ("as-is") business processes and contribute to the definition of future ("to-be") processes, helping identify opportunities, benefits and impacts of proposed changes. - Translate commercial, contractual, and operational needs, challenge assumptions and translate them into clear, actionable product requirements that support effective delivery within a complex systems landscape. - Work closely with the Salesforce Business Partners and engineering teams to ensure solutions align with agreed process models and integrate effectively across platforms. - Support scalable and well governed CRM data foundations that enable reliable reporting, analytics, and downstream use cases. - Drive change and adoption by promoting new ways of working, supporting users through transitions, and helping teams realise value from the CRM platform. - Clearly communicate priorities, progress, trade-offs, and outcomes to a broad ...