IT Support & Systems Administrator

IT Support & Systems Administrator (Rotterdam) - On-site, Hybrid - - Rotterdam , Zuid-Holland , Netherlands
IT Support & Systems Administrator
CSG Benelux
You keep our colleagues productive and our business moving
At Customs Support, hundreds of colleagues rely on stable and secure IT systems every day. From Microsoft 365 and workplace technology to hardware, networks, and business applications, you ensure everything runs smoothly.
As our IT Support & Systems Administrator, you are the first point of contact for IT-related questions and issues. But this role goes beyond support. You will help manage our workplace environment, collaborate with external IT partners, support users across multiple locations, and contribute to the continuous improvement of our IT landscape.
By doing so, you enable our customs specialists to focus on what they do best: facilitating international trade.
What will you do?
No two days are the same. One day you may be troubleshooting complex Microsoft 365 issues, while the next you are deploying new hardware, supporting users, or working with vendors to improve our IT infrastructure.
User Support & Operations -
Manage and prioritise helpdesk tickets, ensuring timely and high-quality resolution -
Provide technical support for hardware, software, workplace and network-related issues -
Deliver end-user training and guidance to improve digital skills and self-sufficiency -
Install, configure and maintain laptops, workstations and peripheral devices across locations in Belgium and the Netherlands
Microsoft 365 & Systems Administration -
Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint and Intune -
Manage user accounts, licenses, device enrolment and access rights -
Perform routine updates, patch management, backups and system health checks -
Create and maintain technical documentation, procedures and user guides
Security & Governance -
Safeguard data security, conf...