Customer Service Representative

Customer Service Representative | German & Polish
1 - 40 uur per week
Beschrijving
As a Customer Representative , you'll be instrumental in ensuring dealers and end users receive prompt assistance to resolve technical issues and enjoy a smooth experience with our client's products.
Your duties and responsibilities include:
- Acting as the initial point of contact for dealers and end users via phone during help desk operations - Managing tickets from dealers and end users, ensuring clear and concise communication while adhering to relevant policies and procedures to uphold top-notch customer support standards - Identifying and resolving technical issues related to products, as well as detecting and reporting any quality concerns - Keeping abreast of product developments to provide accurate and current information to dealers and end users - Maintaining a positive and professional demeanor while assisting dealers and end users
Requirements These are the qualifications in a nutshell:
- Proficient communication skills in German andPolish, both written and verbal, next to English Other than that: - Exceptional problem-solving and troubleshooting capabilities - Capability to thrive in a fast-paced setting and manage multiple tasks - Keen attention to detail and strong organizational skills - MBO level education or equivalent experience - Minimum of 2 years of relevant work experience - Familiarity with Office 365, and preferably proficiency in using Freshdesk and Microsoft Dynamics Benefits Our client is prepared to offer you a salary of €3000 (gross)/month. On top of that, they offer: - 26 vacation days a year - travel compensation - good retirement plan - Personal development training's - Monthly team events - Hybrid working (3x2) after onboarding period Application Procedure If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our Your application will be sen...