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Technical Client Success Specialist (f/m/d)
Amsterdam, North Holland, Netherlands; Berlin, Berlin, Germany; Iași, Iași, Romania; London, England, United Kingdom; Madrid, Madrid, Spain; Milano, Milan, Italy; München, Bavaria, Germany; Paris, Paris, France; Warsaw, Masovian Voivodeship, Poland
Purpose of Position
We are looking for a proactive and customer-focused Technical Client Success Specialist to join our Level 1 Triage team. As the first point of contact for technical support requests, you will play a key role in delivering an excellent client experience by assessing, prioritizing, and resolving incoming queries while ensuring complex issues are directed to the appropriate specialist teams.
Key Tasks - Act as the first point of contact for incoming technical support requests. - Triage, categorize, and prioritize tickets to ensure efficient handling. - Resolve straightforward technical issues and service requests. - Perform initial troubleshooting and gather relevant information for investigations. - Escalate complex issues to specialist teams when required. - Maintain accurate case records and ensure SLA targets are met. - Communicate professionally with clients and internal stakeholders. - Contribute to process improvements and knowledge-sharing initiatives.
Skills & Expertise -
Advanced English proficiency is required. German language skills are desirable and would be considered a valuable asset. Strong customer service and communication skills. - Excellent organizational and time-management abilities. - A problem-solving mindset with strong attention to detail. - Ability to work effectively in a fast-paced environment. - Experience using ticketing or CRM systems is desirable. - Basic technical troubleshooting skills and an interest in technology.
Our Offer -
Flexi-Week : We prioritise your mental health and wellbeing by offering you a four-day Flexi-Week (with one lighter or completely disconnected day ...