Retail Consultant

L'Oréal
loreal.com L'Oréal
Retail Consultant Aesop - Amsterdam, Utrechsestraat (30 hours)
Retail
07--2026
Retail Consultant - Aesop
Location: Utrechtsestraat, Amsterdam
Division: Signature Store
Reports to: Store Manager
Mission
At Aesop, we believe that thoughtful care, meaningful connections, and exceptional service are at the heart of everything we do. As a Retail Consultant, you are the face of Aesop and the primary link between our products and our customers. Your mission is to deliver a personalized and memorable customer experience. While combining expert product knowledge with genuine curiosity and attentive consultation, you help customers discover products that meet their individual needs. Through meaningful conversations and a deep understanding of our formulations and philosophy, you will support customers in making informed choices while fostering long-term relationships with the brand. In our retail environment, you will play an essential role in driving commercial success, maintaining operational excellence, and ensuring that every customer interaction reflects Aesop's commitment to quality, care, and exceptional service.
Your Key Responsibilities
1. Customer Experience & Sales Excellence
- Exceptional Service: Welcome every customer with warmth, professionalism, and genuine care, creating meaningful experiences that reflect Aesop's values and commitment to thoughtful service.
- Expert Advice: Conduct personalized consultations across skincare, haircare, body care, and fragrance to understand customer needs and recommend tailored solutions and routines.
- Retail Performance: Contribute to individual and store KPIs through authentic customer engagement, proactive product recommendations, and the development of long-term customer relationships.
- Brand Storytelling: Act as a true Aesop ambassador, confidently sharing the philosophy, history, and unique qualities of our formulations while bringing ...