Hotel Operations Manager (m/f/d) - Ruby Tessa Rotterdam

- lead your team on eye level, fostering both professional and personal development through coaching and regular feedback sessions, while creating a positive team atmosphere as a role model
• ensure effective duty and holiday schedules as well as smooth work processes, like to think ‘out of the box' and critically questioning existing processes
• take charge of daily operations, roll up your sleeves and actively join in, lead briefings, and demonstrate what exceptional service truly means
• live the Ruby Spirit and take care of the execution of our internal styles and quality standards
• support your Hotel Manager in recruiting the best talents and thus build a strong team
• handle monthly closings, inventories, invoice control, payroll preparations, and regular orders for F&B and operating supplies (SOE)
• ensure that everything is in order and monitor compliance with HACCP, occupational safety, fire protection, other legal regulations
• ensure that our guests feel completely at home and are willing to revisit by collecting, analysing and responding to guest feedback, concerns or complaints and finding creative and charming solutions

Functie-eisen:
- completed professional training in the hotel industry and/or hold a degree in hospitality or business administration
• experience in an operational leadership role or a similar position in lifestyle hospitality or gastronomy
• good knowledge of POS, PMS, and business management.
• a motivating and charismatic leader and with your authentic and loyal nature both team lead and team player
• a warm and welcoming personality and your communication skills allow you to shine in every interaction
• a knack for charming guests, with a hands-on mentality to match
• fluent in Dutch and English