Customer Success Lead

Top of Minds EN
Customer Success Lead
- Operations - Consumer - Amsterdam - Minimum of 5 years' experience - 2248 views
This vacancy has been filled. Go to the Stanley 1913 brandpage
Requirements* - 5 years' experience - In customer success strategy - And customer-facing communications - Within top shelf consumer brands - Gathering and analyzing user feedback from surveys, interviews, and more - Strong presentation and communication skills
* Research shows that while male candidates feel confident enough to apply when they meet about 60% of the requirements, female candidates only apply when they tick every box. So if this role has your name on it, but you're not sure about the criteria, we still want to hear from you.
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Stanley1913 is an iconic American brand, well known for their high-quality, sustainable drink containers and original green thermos flasks. For the past two years, they've doubled their annual sales, mainly driven by a focus on D2C channels. With this significant ecommerce success, the Customer Success Lead will create and implement a strategy to achieve optimal customer success across EMEA. About Stanley1913
Founded in 1913, Stanley1913 was mainly known for its iconic green, stainless-steel thermos flasks until 2020. Since then, the company has put major efforts into expanding its product range. And thanks to social media, Stanley1913 's slick designs and sustainable containers have gained additional traction. This led to Stanley doubling its annual revenue every year since 2021 and they're on track to maintain this momentum for the foreseeable future.
To achieve its fast growth, Stanley1913 focuses on its core strengths: innovation and sustainability. They add new product lines and designs are added, such as vibrant colors that appeal to the young demographic. Stanley1913 's sustainability proposition focuses on creating products that last a lifetime, made from recycled materials a...