Priva Desk Account Manager

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Desk Account Manager - Hybrid - - De Lier , Zuid-Holland , Netherlands - Sales, Marketing & Communications
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Are you an experienced Desk Account Manager who is customer-minded, solution-oriented, and ready for a new challenge? Then we are looking for you.
As Desk Account Manager, you will be part of our Building Automation EMEA support team. Priva Building Automation currently has a market-leading position in The Netherlands. With our solutions, we guarantee an optimal climate in buildings, such as Thialf Ice Stadium, Blijdorp Zoo, Rijksmuseum, but also in multiple hotels and hospitals. You will be part of a positive, open-minded, and fun team that currently consists of 8 colleagues: 7 Desk Account Managers and 1 Team Lead. This team is responsible for all back-office tasks for six branch offices: The Netherlands, Germany, Belgium, France, Switzerland, and the United Kingdom. Due to this growth, we are looking for a new colleague to complete our team!
Commercial Support is the linking pin between Priva's partners and our Account Managers. At Backoffice we process all administrative tasks related to orders and subscriptions while supporting the Salesteams of our Branch Offices.
Responsibilities include: -
Processing orders and timely signaling of deviations in orders and delivery dates and monitoring project schedules. -
Accepting complaints and return orders and providing invoices and credit notes. -
Process and maintain customer subscriptions. -
Provide commercial and product-related information to both internal and external customers. -
Providing commercial support, answering questions, handling complaints, and advising Account Managers and customers from the EMEA region. -
Managing the customer database, correspondence, quotation registration, and reports in the CRM/ERP system. -
Preparing quotations and offers on behalf of Sales within the established calculation guideline...