Technical Support Engineer

NL
Technical Support Engineer
Onze inzet
Jouw talent
Technical Support Engineer Locatie Petaling Jaya, Selangor, Maleisië Publicatiedatum 13 augustus 2026 Job ID 22955
- Support technical helpdesk team and provide excellent customer service and resolve technical issues via calls and emails (to customers and operation organization) - Support product test, ensure test request deliver on time. - Operate the virtual studio system - to support technical training - Able to work in Shift (Shift might be schedule on weekend and Public Holidays based on rotation) - Work closely with USA helpdesk team to ensure smooth process handling and team development. - Responds to queries, runs diagnostic programs, isolates problem, and determines and implement solutions. - Coordinate with oversea sales office on product testing logistic and conduct product test. - Work with Market Manager to operate the eStudio on remote demo and training Operating Hours
- 8 AM - 8 PM or 9 AM - 9 PM (varies by daylight saving time) - Monday to Friday: 6-hour shifts per team, rotational - Morning Shifts: 8am - 2pm or 9am - 3pm - Evening shifts: 2pm - 8pm or 3pm - 9pm - Weekends: - Alternating shifts between two teams (Team A and Team B) - Weekends: 12-hour shifts (work-from-home) - Public holidays covered based on national calendars.
What You Need to Succeed
- Education: At least Completed technical education in automation or mechatronic background - Experience: at least 2 years working experience in service or maintenance support field - Language skills: Fluent in English
Our Offer to You
- 1.5-month contractual bonus - Medical and Dental plan (including spouse and children) - Life Insurance Plan
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and servic...